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Delivery, Returns, Refunds & Exchanges

Delivery Information:

We are proud to offer free shipping across the United Kingdom for all our customers. We use reliable shipping and delivery services provided by Royal Mail, DPD, and DHL. Please note that each item is created for the individual customer when orders are received, which is why shipping may take longer than standard delivery times. 
We are committed to providing a high-quality product and this personalized approach requires more time to ensure the best possible outcome.
However, please note that your order delivery time may vary between 5 to 22 business days, as each item is created specifically for individual customers, and our approach is personal, exceptional pieces.

While we try our best to ensure your order delivery is as quick as possible, there may be unforeseeable factors that could impact delivery times beyond our control. We are committed to keeping you informed of any delays or issues that may arise with your order.

Please note that we are exclusively delivering within the United Kingdom at this time.

If you have any questions or concerns about our shipping options or order status, please feel free to contact us. Our customer support team is dedicated to providing exceptional customer service and will be happy to assist you in any way possible.

Thank you for choosing our store, and we appreciate your business.

Returns Information:

We strive to ensure that our products meet the highest standards of quality, and we want our customers to be completely satisfied with our merchandise. However, in the rare event that you receive an order that does not meet your expectations, we offer a hassle-free return policy.

Our policy allows our customers 14 days to notify us of any items they wish to return and request a refund or an exchange. Please note that the fourteen-day period begins from the day you receive your order.

To begin the return process, please email our customer support team streetwear@smonkeyrayn.com or by using our Contact Us page with your order number and the reason for the return. Our team will assist you with the process. Please ensure items are returned unused, in original packaging with all tags attached. Once we have received the returned item(s), we will process the refund/exchange.

Please note that we do not cover the cost of return shipping, and any original shipping costs paid are non-refundable. The returns process generally takes 7-10 days after we have received your item(s).

We recommend that you choose a tracked shipping option when returning items, as we cannot guarantee that we will receive the returned item(s) if we do not receive them. Additionally, if returned merchandise is damaged, we reserve the right to refuse the refund or exchange.

At this time, we only accept returns for orders within the United Kingdom.

We value your business and are committed to providing you with an excellent shopping experience. Our customer support team is always happy to assist you with any questions or concerns you may have about our returns policy or any other aspect of your order.

Refunds/Exchanges:

We understand that sometimes orders may not meet your expectations, and we want to make the returns process as hassle-free as possible. We offer our customers the option to request a refund for an order or exchange.

Refunds are processed for the full price paid for the item, excluding any original shipping charges or any discounts or promotional offers that were provided. Once we receive the returned item(s), we will process the refund, and it will be credited directly to your account. Refunds are typically processed within 7-10 business days; however, it may take longer depending on your bank or payment processor.

If you wish to exchange a product please use the Contact Us page or email us streetwear@smonkeyrayn.com to indicate that you would like an exchange. Once we receive the returned product, our team will send you the new product.

Please note that exchanges are subject to availability, and we cannot guarantee that the item you want to exchange will be in stock. If the item is not available, we will issue a refund in place of the exchange.

Our customer support team is always happy to assist you with any issues or concerns you have about the return or exchange process. They can be reached via email streetwear@smonkeyrayn.com and are available to answer any questions you may have.

Please keep in mind that at this time, we only offer refunds/exchanges for orders within the United Kingdom.

Thank you for your business. We are committed to providing you with high-quality merchandise and excellent customer service.

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